Privacy Policy

1. Introduction

This Privacy Policy outlines how Indus Worship store (“we,” “our,” or “us”) collects, uses, and protects your personal data when you visit our website or make a purchase. We are committed to safeguarding your privacy in compliance with India’s Digital Personal Data Protection (DPDP) Act.

2. Information We Collect

• Identity & Contact Data: Name, billing/shipping address, email address, and phone number.

• Transaction Data: Order details and purchase history.

• Communication Data: Records of your interactions with us via email, WhatsApp, or customer service.

• Note: We do not collect or store sensitive payment data (like full credit card numbers or UPI PINs).

3. How We Use Your Information

We use your data strictly to provide our services, specifically:

• To process and fulfill your orders.

• To send transactional updates (e.g., order confirmation, shipping tracking).

• WhatsApp Communication: By opting in at checkout or via our website, you consent to receive order updates, shipping alerts, and promotional messages through the WhatsApp Business API.

4. Third-Party Service Providers

To operate our store, we share necessary data with trusted third parties. These entities only process your data as required to perform their specific functions:

• Payment Gateway (PhonePe): All payments are processed securely through PhonePe. When you check out, you are redirected to PhonePe’s secure servers. We share your order value and contact details with them to facilitate the transaction. We do not hold your financial data.

• Shipping Partner (India Post): We share your name, delivery address, and phone number with India Post exclusively for the physical delivery of your order.

• Messaging Infrastructure (Meta/WhatsApp): We use the WhatsApp Business API to send you updates. Messages are processed by Meta’s infrastructure. Meta acts as a data processor and is bound by strict privacy agreements not to use your message data for targeting ads.

5. Data Retention and Security

• We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

• We implement strict access controls to protect your data against unauthorized access, alteration, or disclosure.

6. Your Privacy Rights (DPDP Act)

Under Indian law, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request the erasure of your personal data (subject to legal retention requirements).

• Opt-out of WhatsApp: You can withdraw your consent for WhatsApp messages at any time by replying “STOP” or “UNSUBSCRIBE” directly in the chat, or by contacting us.

7. Contact Us

For any privacy-related queries or to exercise your data rights, please contact our Grievance Officer at:

• Email: care@indusworship.com