Shipping, Refund & Returns Policy

Shipping Policy

• Delivery Timeframe: We deliver within 5-7 business days across India 🇮🇳 via secure, trackable transit.

Order Cancellation

• Pre-Shipment: You are entitled to cancel your order within 24 hours of purchase without providing a reason.

• Process: Submit a clear cancellation statement via email to care@indusworship.com.

Return Policy

• Return Window: You have 7 days from the date you (or a designated third party) receive the product to initiate a return.

• Eligible Conditions for Return:

• The product must be in its original, unaltered condition.

• The product must not have been mounted, set, or scratched.

• The item must be in its original packaging.

• All original certificates and appraisal documents must be included.

• Non-Returnable Items:

• Custom or specifically personalised products.

• Gemstones that have been set into jewelry or altered after delivery.

• Goods inseparably mixed with other items post-delivery.

• Note: We reserve the right to refuse returns at our sole discretion if the merchandise fails to meet these strict condition standards.

Refund Process

• Processing Time: We will reimburse you no later than 7 days from the day we receive and authenticate the returned product.

• Payment Method: Refunds are credited to the original payment method. Funds typically appear within 5-7 business days after processing. You will not incur any administrative fees for the reimbursement itself.

Returning Goods

• Responsibility: You are responsible for the cost and risk of returning the product to us.

• Shipping Requirements: Because some products are high-value items, you must use an insured and trackable shipping service. We cannot be held responsible for goods damaged or lost during return transit. We cannot issue a refund without actual receipt and verification of the product.

• Return Address: A 1/80, BLOCK A, YADAV NAGAR,PH-3 CITY, YADAV ENCLAVE, Prem Nagar, New Delhi, Delhi, 110086

For any questions regarding this policy, please contact us at care@indusworship.com.